Pictured left to right are First Alliance staff members Alicia Rahlf, Pam Evans, Randi Wood, Barb Schriever, Jess Wampach, Carissa Bennett.
First Alliance Credit Union in Byron unveiled its new "Talk2Us!" call center Sept. 11. Customers can now reach a Byron teller from 8 a.m. to 5 p.m. Monday through Friday by calling (507) 288-0330. When customers called prior to Sept. 11, calls were routed to the first available teller in the three First Alliance branches, including the two in Rochester.
Now, the new center enables credit union members to reach a Byron teller on the first try.
"We are excited about Talk2Us, because we recognize that many our members rely on the phone to communicate with us to meet their financial needs," Pam Evans, member advocate and Talk2Us Manager. "Talk2Us is similar to a full service branch, only over the telephone, which provides the same levels of service excellence that is provided in all three of our branch locations."
With the call center, members can apply for loans, check account balances, make transfers and conduct most of the transactions they could do in person.
To accommodate the additional Talk2Us staff, First Alliance moved its teller line to the lobby, where members can conduct transactions face to face with a teller. First Alliance also added a number of part-time tellers to accommodate the increased branch traffic.
First Alliance Credit Union celebrates its 80th anniversary in March, 2013. First Alliance is a community chartered credit union, serving members in Olmsted, Wabasha, Dodge, Goodhue and Winona counties.
Anyone who lives, works, worships, attends school or does business in any of these five counties is eligible for membership at First Alliance Credit Union.